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Gratuity Guidelines: What Is Your Tipping Point?



Do you ever find yourself ranting about poor service at a bar or restaurant? Do you complain or do you express your displeasure by skipping the tip or leaving a nominal amount?
I know someone who has left a penny because he felt the service was poor.

My response?

If you have an issue with something that was unsatisfactory during your dining experience, put in your two cents and address the issue with the manager. Unless it was egregious behavior by the server, what is the point of punishing the person who is delivering your order?  If you leave without tipping, your server may ask what he or she did wrong and for good reason: tips account for nearly 100% of a server's take home pay, according to Cornell University professor Michael Lind.

That begs the question: Would you prefer having tips automatically included in your bill? I recently returned from a two-week cruise. Gratuities were automatically calculated in all services, including restaurants, bars, and housekeeping. (More on the cruise cuisine coming soon.) No muss, no fuss. I prefer that method when I’m on vacation and don’t have to worry about carrying cash or credit cards.

Couple other tip points: My husband claims men generally tip more than women. I don’t agree, especially since so many women work in service industries and will tip generously because they understand the challenges of serving the public. I generally tip 20% for excellent service and 15% for adequate work.
 
Also do you tip the owner of a company when he or she provides your service? Traditionally it wasn’t done, but that too has changed. I always tip the owner my standard 15 – 20% for quality service. And I think 10% is fair at buffets and a buck per drink for bartenders.

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People: Michael Lind
12/02/2011 11:20AM
Gratuity Guidelines: What Is Your Tipping Point?
How much do you usually tip? Do men and women tip differently? If you are a server, what is the best and worst tip you ever received?
12/02/2011 11:42AM
WAS A WAITRESS
I did waitressing when I was in college as it was the best paying job I could find. Not easy work running around for your entire shift and working with the public. That said, I may be more aware of when I am not getting good service. I tip 15% and 20%for great service. I will tip 10% for poor service. I do not lower tip if food is the problem- I send my food back into the kitchen. tpo
12/02/2011 2:30PM
Tip = Service
I have certain expectations when I go to a restaurant: good food, reasonable prices and prompt service with a smile. I include the smile because I do not need a grouch throwing food in front of me with a miserable look on her face. I can get that a home! I never penalize a waiter or waitress for bad food because I hold the chef responsible for that, and if it's cold, not cooked to my perfection or doesn't taste good, I send it back. I do expect the server to tell me what they recommend, be prompt with drinks, bread and appetizers, and have a pleasant disposition. For that, I will tip 15% or, if better than expected, as high as 20%. On the other hand, they lose points (and tip) for thinking that they are joining me for dinner and decide to hold extended conversations with me and my party. And yes, I have left nothing or, if service is really bad, I'll leave a penny just to get my point across. It doesn't make sense to just tell the waiter/waitress because if they were that interested in what I liked, they wouldn't give me such bad service. And I do think that women are more frugal when it comes to tipping. While the majority of servers are female, there seems to be little sympathy for their brethren. Maybe it's because they spend so much time serving their husbands that they think it's a thankless job.
12/02/2011 3:35PM
RA
We always tip heavy to make up for the Canadians who never tip.
12/02/2011 5:03PM
Buffet tipping
Half the time I bus my own table and get my own drink refills, so why should I tip at buffets? That's taking advanatge.
12/02/2011 6:52PM
Who is paying the bill?
I had a lady server that waited hand and foot on the men in our party. You should have seen the look on her face when she found out I (a women) was paying the bill. You guessed it I left a meager tip!!!!
12/19/2011 11:10AM
Great to Hear You On the WBEN Morning Show
It looks like Brenda is taking a bite out of on-air! Nice hearing your voice on the radio with Susan & John. Is this a regular bit or just a small bite?
12/19/2011 9:56PM
Love it!!
Love this feature and we need more from Brenda like this! Thanks for the tips about tipping!!! ;-))
12/20/2011 8:54AM
Disagree
I never tip the owner(s) of a salonor spa. I do, however, give a rather spectacular Christmas gift. The owners receive rental fees from their other operators. They also set the fees. This is usually understood in the beauty industry - which I was in years ago.
12/21/2011 11:10PM
Lost art
I do my best to uphold what I see as the proper way to tip. If the server/hairdresser/bartender etc actually gave me decent service then I will tip 15% or so; that slides down to 0% if I felt ignored, waited forever etc and up if I feel they went out of their way to provide exceptional service. I've left 100% tips in diners and coffee houses before when the wait staff kept us in coffee and well served for hours on end. If there is a problem with the meal/product or whatever I will complain but I do not take it out on the server unless it was clearly their fault. Likewise, if the server gave really incredible service I will generally take the time to drop their manager a note or say something if they are there at the time. I despise the automatic inclusion of tips in the bill. A 'gratuity' is just that, a reward for good service not an automatic surcharge that just gets pasted on and paid every time. I will generally put any restaurant that does that on my "never visit again" list.
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