JD Power looked at seven categories in the customer experience: coverage and benefits, information and communication, provider choice, customer service, claims processing, approval processing, and statements. Independent Health's overall score is 763. The regional average score is 694.
“Our members want a trusted source to help them simplify and navigate the complex health care system and this study provides a credible representation of the experience they have with us during a time of great change in health care,” Dr. Cropp said. “Our focus remains on working to improve the health care system and lower costs in our community through improved access and care coordination and developing plans and services that help our members – and the community - make long-lasting and meaningful changes.”