Wegmans has appeared on the FORTUNE list every year since the list was first published in 1998, and has been ranked among the top 10 for 11 consecutive years. Wegmans is one of only 13 companies that have been on this list since it began in 1998.
“Our employees are the number one reason our customers shop at Wegmans,” says CEO Danny Wegman. “I’m convinced there is only one path to great customer service, and that is through employees who feel they are cared about and empowered.”
Fortune partners with the Great Place to Work Institute to conduct the most extensive employee survey in corporate America: 259 firms participated in this year’s survey. More than 277,000 employees at those companies responded to a survey created by the institute, a global research and consulting firm operating in 45 countries around the world. Two-thirds of a company’s score is based on the results of the institute’s Trust Index survey, which is sent to a random sample of employees from each company. The survey asks questions related to their attitudes about management’s credibility, job satisfaction, and camaraderie. The other third is based on responses to the institute’s Culture Audit, which includes detailed questions about pay and benefit programs and a series of open-ended questions about hiring practices, methods of internal communication, training, recognition programs, and diversity efforts.