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The Pothole Season is Upon Us



With crews on the roads applying cold patch, and cars already swerving around - or into - the latest crop, Buffalo's Early News and WBEN.com go in depth on potholes this morning.

On The WBEN Liveline:
Sam Carubba, Carubba Collision | Buffalo Streets Commissioner Steve Stepniak

 
Where's The Worst Pothole in WNY?  Text to 30903  | Share your thoughts At The Bottom of This Page or at Facebook.com/WBEN930
hole1Clarence, NY (WBEN) - Everywhere you turn, highway crews are out on the roads filling in potholes.

"Right now, you're going to see more potholes," said James Dussing, Superintendent of Highways in Clarence.

 (READ MORE cont'd below - Pothole Crews Busy)

SEE ALSO: A WBEN Photo Album-  Clarence's Pothole Crew


 
 
What happens when you hit a pothole?
Case Study: WBEN's Randy Bushover



E-mail  To: 311@city-buffalo.com   Sun Jan 12
From: Randy Bushover   

At about 310 am Sunday morning, I struck a large pothole on Kenmore Ave. in the vicinity of Montrose or University Ave. I required a tow and the car is in the process of being fixed. I'd like to know what, if any procedure exists for re-imbursement for repairs. Thanks for your consideration

 
Fr: 311@city-buffalo.com
To:Randy Bushover
Jan 13  11:27 AM
Subject: Re pothole complaint

Name, address and phone number. We will send you legal claims to start the process

 
From: 311@city-buffalo.com [mailto:311@city-buffalo.com]
Sent: Monday, January 13, 2014 1:16 PM
To: Randy Bushover
Subject: City of Buffalo acknowledgement of case

Thank you for your recent inquiry to the Division of Citizen Services. This e-mail acknowledges your request filed on 1/13/14.  The expected response for your inquiry from the responsible department is 1/15/14.

If you wish to track the progress of your inquiry, please call one of our service operators and have your Service Number readily accessible. You can also track your inquiry by visiting the City's website at www.city-buffalo.com/311. Once you enter the service/case number of your request, you will be able to obtain the status.

Your concerns are important to me and I am committed to ensuring that my administration works efficiently on behalf of all citizens. Should you have additional concerns, please contact my office's Division of Citizen Services in 218 City Hall. They can also be reached by calling 311.

In providing city services to our residents, we will do everything possible to address your concerns by emphasizing greater accountability and efficiency in City Hall and improving the quality of life for all city residents.  Citizens play an important role in these efforts, and we ask that you do your part by sharing your experience with the Call and Resolution Center by completing the Call and Resolution Satisfaction Survey

http://311ss.city-buffalo.com:8080/Ef3/SS_CallCenterSurvey.xml  

Thank you for taking the time to share your experience.

I assure you that everything reasonably possible will be done to address your concerns, within the limits of our budget. It is our hope that by working together, we will revitalize the City of Buffalo.

Very truly yours,
Byron W. Brown
Mayor, City of Buffalo

From: 311@city-buffalo.com [mailto:311@city-buffalo.com]
Sent: Monday, January 13, 2014 3:31 PM
To: Randy Bushover
Subject: City of Buffalo Resolution of case 729758

This email serves as an update in regards to your inquiry filed on 1/13/14.
The Department assigned to address your inquiry, has submitted a response to your call.  In order to view your response you may click on the following link and enter your email address:  http://311ss.city-buffalo.com:8080/selfservice/transform.jsp?ref=729758  You may also call the 311 Call Center to get the response for your call, and be sure to have your call number ready to give to the Call Center Operator.

We will continue to work with the responsible department regarding your concern until we can reach a satisfactory resolution pertaining to this matter.
Your concerns are important to me and I am committed to ensuring that my administration delivers a proactive government that works for you; the taxpayer.  Should you have additional concerns in regards to your inquiry, please contact my office, the Division of Citizen Services, by dialing 311 within the City of Buffalo or at (716) 851-4890.

In providing city services to our residents, we will do everything possible to address your concerns by emphasizing greater accountability and efficiency in City Hall and improving the quality of life for all city residents.  Citizens play an important role in these efforts, and we ask that you do your part by letting us know the Departmental response to your request by completing the Customer Satisfaction Survey http://311ss.city-buffalo.com:8080/Ef3/SS_ResolutionSurvey.xml?
 
Thank you for taking the time to share your experience.

Very Truly Yours,
Byron W. Brown
Mayor, City of Buffalo

 
 
hole2Pothole Crews Busy; Cold Patching Underway
(cont'd from above)

"Right now, you're going to see more potholes," said James Dussing, Superintendent of Highways in Clarence.

Potholes occur when snow or rain seeps below a road surface. When the moisture freezes, the ground expands and pushes the pavement upward. As temperatures rise, the ground returns to normal level but the pavement often remains raised. This creates a gap between the pavement and the ground below it. When vehicles drive over this cavity, the pavement surface cracks and falls into the hollow space, creating a pothole.

 
Where's The Worst
Pothole in WNY?

Share your thoughts
At The Bottom of This Page
or at Facebook.com/WBEN930

It's our "pothole" patrol! What's your thinking on potholes in WNY?
Just a part of life!
( 29% )
Why can't they figure out a way to repair them better?
( 66% )
I've seen worse elsewhere!
( 5% )
 
 
Dussing says that it doesn't take his crew long to fill in a pothole, but all potholes have to be re-filled once the warmer weather kicks in for good.

"Cold Patch, that we put in in the winter months, is really the only material you can get in Western New York at this point (of year) because they don't make hot blacktop, so all the potholes need to be revisited in the Spring. Some smaller potholes can not be filled because they won't hold Cold Patch," he says .

While filling in all of a town's potholes, and then revisiting them, may seem like a monumental task, Dussing expects this pothole season to end up being just like any other.

 

 
 "The pothole season is young, we're probably a week or two in to it. This is really the first big thaw that we've had, so as time goes on we're going to field more complaints, field more phone calls, and fill more potholes."


<<  At left, A WBEN Photo Album- Pothole filling crews in action


Damage Claims:
If your car has been damaged, you can file a claim with the municipality responsible for that roadway, but they generally  will only pay out if the pothole was one already in their records.

"This is the time of year these claims spike. We don't recieve that many, maybe 2 to 3 a week....the majority are denied and not paid due to the notice requrirement "
 
     - Erie Co. Atty. Michael Siragusa

 

Filed Under :  
Locations : ClarenceNew YorkWestern New York
People : James Dussing
01/14/2014 5:43AM
The Pothole Season is Upon Us
Where's the worst pothole in WNY?
01/14/2014 6:02AM
HOPKINS ROAD!!!!!
Hopkins road in Amherst between West Klein and Dodge is HORRIBLE!!!! Please fix it soon unless driving in the center turn lane is ok now?
01/14/2014 7:21AM
why fix and lose a job!
come on the highway guys don't want a PERFMENANT pothole fix - no job......a guy once told me that fixes them for the county, when then patch a pothole, the bucket they clean the shovel in has a solvent that eats away ashphalt, they drip a small amount near the pothole they fix and next year there is another pothole right there.
01/14/2014 8:23AM
jacobprice77@yahoo.com
there is a kind of pot hole a bit by our mail box they came around last year to fill it in but i guess that did not work there is still water there yet.i wood like someone to look at it.its at 1755 cain rd north collins ny 14111 nothing big something small when they get free time.
01/14/2014 8:35AM
Worst POTHOLES in WNY on a single stretch of roadway
I believe, without a doubt, it has to be Waterview Parkway, Brook Gardens, in Hamburg, NY. It is a disgrace. Someone I know recently incurred $1,000 in damages to his vehicle, due to these unavoidable potholes.
01/14/2014 8:44AM
Potholes
Some of the worst potholes are on Conner Road in Clarence. Someday someone is going to be killed or seriously hurt because of people dodging potholes.
01/14/2014 9:35AM
Pothole
Elliott creek road and thistle in the town of tonawanda
01/14/2014 10:02AM
Pothole
Been a issue for a long time even our new County Executive mention this road in his campaign Goodrich in Clarence between Lapp Rd and Tonawanda Creek is horrible. We even have "rough Road Signs" The road in that part is so rough a few yearsago a mortorcyclist lost his life then they put up the rough road signs. So Mr County Executive when are you going to repair it right?
01/14/2014 10:38AM
kenmore ave
Kenmore ave needs work from stairn ave east to the boulevard. road ruff pot holes everywhere!
01/14/2014 11:11AM
Eden Potholes
Eckhart Rd (between Route 75 and East Eden Road) is filled with potholes, which have been causing traffic headaches and car suspension difficulties.
01/14/2014 11:26AM
danger zone
you have to drive either in the center or far right of the lane to drive down old beattie in lkpt...worst it has ever been thanks to increased truck traffic
01/14/2014 3:57PM
Worst potholes
Klein Rd. between Hopkins and Transit!!!
01/15/2014 10:00AM
Delaware Road = DISGRACE
The Amish have nicer dirt roads!!!! The T.O.T should be ashamed.
01/15/2014 10:06PM
North Tonawanda Hands Down
Some of the potholes are 5-10 years old! Payne Avenue from Meadow to Ward. Entire stretch of Oliver Street. I bet that we can tell where all the DPW Workers live. Just look for the streets with no potholes.!
01/16/2014 3:32PM
The I-90 Between Mayville and Dunkirk
The right lane is horrible!!!
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